PTPTN turning to AI for better service delivery

PETALING JAYA: The next five years will see the National Higher Education Fund Corporation (PTPTN) improving its digital and online services, including using artificial intelligence (AI) to analyse data.

Its chairman Datuk Wan Saiful Wan Jan said the work and management landscape of the public sector in delivering government services is moving towards digitisation.

“In this regard, PTPTN remains committed and fully supports this aspiration by further strengthening our operations management, improving communication channels and improving online payment facilities to ensure service delivery to customers is not affected (by the pandemic),” he said during the virtual launch of the PTPTN Strategic Plan 2021-2025 yesterday.

Among the online services offered by PTPTN are loan repayments, loan applications and applications for Skim Simpanan Pendidikan Nasional (SSPN) accounts, he added.

Wan Saiful said to ensure more systematic data management, the corporation will strengthen its information management using an AI framework to analyse data and improve the capabilities of its ICT applications and hardware.

“In line with the changing times, technological advances and economic climate change, PTPTN as the national higher education fund needs to transform to remain relevant and competitive in empowering the education sector and meeting the needs of society by providing the best services,” said Wan Saiful.

The PTPTN Strategic Plan 2021-2025 will see the corporation work towards rebranding itself and remain relevant to those wanting to pursue higher education, he added.

The plan consists of five core strategies, with the first being to make its savings product, SSPN, the top education savings product in Malaysia.

He added that as of May 31, a total of RM8.99bil has been deposited into more than 4.98 million SSPN accounts.

The second is to become the leading education loan manager by empowering the management of the loan, he said.

Since its inception in 1997, Wan Saiful said the corporation has disbursed RM63.82bil in education loans to more than 3.51 million students so they can pursue higher education.

The third core strategy, he added, is to improve its loan repayment collection to make it more effective.

The fourth core strategy will see the corporation implement funding and investment strategies that bring optimal returns.

Wan Saiful said the fifth core strategy is to empower the corporation towards becoming more dynamic and excellent.

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