PETALING JAYA: MBSB Bank Bhd will be conducting a repayment assistance campaign at some of its branches for its customers who require financial relief upon the expiry of the six-month loan moratorium on Sept 30, 2020.
It highlighted the campaign will allow face-to-face discussions on the payment relief options such as “payment flexibility for targeted groups” as well as “account rescheduling and restructuring”.
“We strongly encourage our customers to come to our branches and talk to our representatives as we acknowledge the fact that some of them are still worried about their financial situation,” said MBSB president and CEO Datuk Seri Ahmad Zaini Othman in a statement today.
“By opening our branches on these two weekends, hopefully we can address their concerns and issues.”
The bank has been reaching out to its customers via calls, emails and social media platforms to remind them that assistance is readily available. It encourages both individual and SME customers to visit its branches to enquire further on suitable financing options.
Its branches in Butterworth, Melaka Raya, Johor Baru, Kuantan and the Menara MBSB’s customer service centre in Kuala Lumpur will be open on Sept 26-27 and Oct 3-4 from 10am to 5pm.